Davon ist absolut gar nichts in den AGBs gestanden. Alle Spiele, egal welches, war mit aktivem Bonus gesperrt. Dies unter anderem von den Spieleanbietern von Pragmatic, Play'n Go, Thunderkick und Gamomat. Nach der Einzahlung wollte ich diverse Slots spielen. Ich habe eine Einzahlung mit MuchBetter aufgrund des Bonuses hier bei Casino.Guru (100% bis 500 Euro) getätigt. I hereby expressly warn everyone against depositing money at this casino.

I am hereby filing a complaint against the casino. Or, the casino has banned me from this section. It is possible that it has withdrawn from the casino market entirely. In the meantime I don't see the 'Casino' section on the casino so that you can play slots. When I asked why this already takes 5 days, customer service told me that a payout would take between 10-14 working days. The terms and conditions state that a payout via e-wallt takes up to 48 hours. I should therefore consider making a normal withdrawal.

I also did that and sent it.Īfter a day, customer service contacted me and informed me that the finance department had declined a refund. Suddenly they wanted a selfie of me and my identity card. The chat said that this would probably go very quickly and easily, since I didn't play with the money.Ĭontrary to this statement, they wanted to verify my account after waiting 2 days. I wrote to the customer chat and asked for a quick, unbureaucratic chargeback of my deposit to my MuchBetter account. I revoked the bonus so that my real money matched my deposit, i.e. And in the terms and conditions of this casino there is nothing that these slots / slot providers are blocked. I am a meticulous observer of the bonus rules so that I do not commit any violations. There was absolutely nothing about that in the terms and conditions. All games, no matter which, were blocked with an active bonus.

This includes the game providers Pragmatic, Play'n Go, Thunderkick and Gamomat. After making the deposit, I wanted to play various slots.

I made a deposit with MuchBetter because of the bonus here at Casino.Guru (100% up to 500 euros).

Sportempire casino